FAQs

FAQ

RETURNS & EXCHANGES

All sales are final, Florence & Rose does not accept returns or cancellations or issue refunds.

If you would like to exchange an item, you may return it within 7 days. Items must be in their original packaging, clean and unworn. There are no exchanges on sale items. Original shipping costs are not refunded. The customer is responsible for return shipping costs.

If you are exchanging an item, please contact us so we can provide you with a shipping address.

Florence & Rose is not responsible for items that are lost or damaged in transit.

NECKLACE/CHAIN REPAIR POLICY

If your necklace/chain breaks within 7 days of the item’s delivery date, please send us an email with a photo attached and the subject line reading “ORDER#(your order number) REPAIR”. We will provide you with a shipping address to send back the item for repair

The customer is responsible for return shipping costs.

SHIPPING

Orders will ship out within 7 business days. Handmade orders can take up to 14 business days to fulfill and process before they are shipped out. All orders will be sent via USPS and you will be provided a tracking number.

*Please note USPS is experiencing shipping delays due to COVID.

 

 

JEWELRY CARE

Gold-filled jewelry is composed of a base metal with a layer of solid gold pressure-bonded to it. It is tarnish resistant and can last you a lifetime with proper care.

Gold-plated refers either to the thin layer of gold that covers the surface of gold-plated items or to the process through which this coating is applied. The core of such pieces can be made of a variety of non-gold metals, and the gold with which they are covered can be of different levels of purity.

Vermeil refers to items made of sterling silver that are plated with a thin layer of gold.

Sterling Silver is what's known as a metal alloy. This means that sterling silver is a combination of metals instead of just one single metal (like with pure silver, for example).

We recommend taking your jewelry off during swimming, showering, working out, and applying lotions or perfumes.